Privacy Policy

Introduction

This Privacy Policy outlines how Christchurch Online, operating under the licenses of the Malta Gaming Authority (MGA) for online operations and the New Zealand Department of Internal Affairs for the land-based resort, collects, uses, and protects personal information from users in Canada. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection and gambling regulatory standards.

Data Collection

Christchurch Online may collect various types of information to provide our services effectively. This includes:

• Registration Data: Information provided upon creating an account, such as your name, date of birth, address, phone number, and email address.
• Payment Details: Information required for processing transactions, including credit card numbers, bank account details, and any necessary billing information.
• Technical Logs: Automated data collected during your use of our website, including IP addresses, browser types, operating systems, and cookie data.

Purpose of Data Usage

The personal data we collect is used for various purposes, including but not limited to:

• Account Management: To manage your account, including registration, log-in, and maintenance of account security.
• Marketing Communication: To send you promotional materials, newsletters, and information about new games and services, provided you have consented to receive such communications.
• Anti-Fraud Checks: To ensure the integrity of our gaming environment and prevent fraudulent activities, including identity verification processes.
• AML Compliance: To comply with anti-money laundering regulations and ensure responsible gambling practices.
• KYC Procedures: To meet Know Your Customer obligations by verifying your identity and ensuring a safe gaming experience.

Data Sharing

We may share your personal data with third parties in certain circumstances. This includes:

• Disclosure to Payment Providers: To process transactions and manage your deposits and withdrawals securely.
• Verification Partners: To facilitate identity checks and compliance with regulatory requirements.
• Regulatory Authorities: To comply with legal obligations and assist in any investigations as required by law.

Your personal data will not be sold or rented to third parties for their marketing purposes without your explicit consent.

User Rights

As a user of Christchurch Online, you have certain rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data, subject to certain legal obligations that may require us to retain specific information.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise your rights, please contact our support team.

Cookie Policy

Christchurch Online uses cookies to enhance your user experience. Cookies are small text files stored on your device that help us improve the functionality of our platform. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website, enabling you to navigate and use our services.
• Analytical Cookies: We use these cookies to collect information about how users engage with our website, allowing us to track performance and improve services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We are committed to protecting your personal data. We employ a range of security measures, including encryption, firewalls, and secure server technology, to safeguard your information from unauthorized access, disclosure, or misuse. Our staff is trained on data protection practices and is required to adhere to strict confidentiality standards.

Data Retention

Christchurch Online will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels. It is advisable to review this policy periodically to stay informed about how we handle your personal data.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. Our team is available to assist you with any inquiries or requests regarding your personal data.

Compliance with Laws

Christchurch Online complies with all applicable data protection laws and gambling regulations in Canada. We are committed to maintaining the highest standards of privacy and security for our users and continuously review our practices to ensure compliance with evolving legal requirements.

This Privacy Policy is designed to ensure transparency and trust in our operations. By using our services, you acknowledge that you have read and understood this policy and agree to the collection and use of your personal data as outlined herein.